FAQs

Here you will find lots of information about us, our products and the ordering process. If you can't find the answer you are looking for, please get in touch with a member of our Support Team on 01438 873837 or email support@tech4change.co.uk.

Company

Tech 4 Change is your one stop shop for refurbished tech and used computer devices and is part of Sustainable Tech 4 Good Group Ltd. We are a sustainable, circular economy business, selling you affordable, great quality used tech, whilst also making devices available for social good. We have sold over 30,000 devices and we've been donating devices (7,395 to-date) to address digital exclusion since 2020, helping those in need while reducing the negative impacts on our environment. Saving devices from landfill and giving you the best deals on second-hand and new out-of-the-box unused tech.

What makes us different from other online refurbished tech stores?

• We source all of our products ourselves. No 3rd parties.
• We collect all of our products ourselves. No 3rd parties
• We refurbish all of our products ourselves. No 3rd parties
• All devices are erased to HMG Infosec 5 enhanced standard
• We donate devices to the digitally excluded at no cost to them
• Your purchases enable more donations. You buy, we donate to our partner charities
• You can see your positive live environmental impact on CO2 removal and e-waste saved from landfill on purchase.
• No tech is sent to landfill

Buying from us
helps you, helps others and is kind to our environment.

Product

Refurbished tech is sustainable and good for the environment, saving e-waste, the extraction of scarce raw materials and CO2 emissions. It is also good for your pocket, offering significant cost savings over buying new. Most users do not need the latest specs, so can benefit from these savings. And you are helping others – You buy and we will donate devices to people in need through our partner charities.

All products we sell have had their storage securely data erased to HMG Infosec Standard 5 (Enhanced) – you can buy with confidence that all previous data has been securely dealt with. Find out more in our Secure Data Erasure section within About Us.

Yes, all of our products come with a 30-day warranty.

Our Sustainable Tech Quality Guarantee is your guarantee that you can buy with confidence from Tech 4 Change, knowing that all of the tech we offer is sustainable, and has been thoroughly checked and refurbished ready for reuse.

Our engineers will grade our products as either Grade A or Grade B before listing them on our site.

Grade A
Products are fully functioning, with only minor signs of use and no screen damage.

Grade B
Products are still fully functioning, with signs of use – no more than 2 small scratches, no major scratches and no screen damage.

Payments

All of our payments are handled by Shopify – you can see a
list of the methods accepted in the footer on this website.

Shipping

Shipment will be made via Parcelforce Next Day delivery, or Royal Mail First Class post, dependent on value. All orders over £50 are shipped on a tracked service.

Orders over £50 are shipped on a tracked service. You will receive the tracking number via email after the goods have shipped. You can track your order here.

We provide FREE shipping on all orders unless otherwise stated.

Your order will be shipped via Next Day Delivery (next business day for weekend orders).

We currently only ship to addresses within the United Kingdom.

Yes, once paid for via Shopify on our site, you can collect your order from our warehouse in Stevenage – Please call to make sure your order is ready for collection before coming.

If you have a tracking number, please first check the status of your delivery via the tracking link here.

If there is an issue, or if you have any other problem, please email us with the details at support@tech4change.co.uk and we will address it for you.

Returns

Should you encounter any problem with your order, please contact us within 48 hours of receipt at support@tech4change.co.uk with details of what is wrong and we will address it.

We offer a 14-day right to return, in case you are not 100% satisfied with the item you purchased. You may request a return within 14 days of receiving your item.

Should you wish to return a product for repair, replacement or refund, please contact us by email at support@tech4change.co.uk, quoting your Order Number, to request return instructions.

Customer support

01438 873837

Can't find what you need

We have stock ready to go, not yet listed. Call us now on 01438 873830 and we’ll help you find your perfect device.

Call us